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Customer Service English Training Program

2021-02-08T12:05:53+07:00July 2nd, 2019|Categories: Customer Service English Program|

The Customer Service English Training Program is a unique blend of customer service and communication training, which integrates the individual service standards of each client. It is specifically designed for customer service staff in [...]

Going From a Blank Page To an Engaging Presentation

2021-02-08T14:48:04+07:00July 2nd, 2019|Categories: English Presentation Skills Training|

Going from a completely blank page to an attention-grabbing presentation can be daunting task for your employees. The good news is that they don’t need to just sit there and stare at the monitor, [...]

4 Reasons to Combine Professional Development with English (Number 4 is a short inspirational story)

2021-02-08T14:52:45+07:00July 2nd, 2019|Categories: English Conversation Jakarta, English Tips, Uncategorized|

Let's face it. Globalization and technological advancements have disrupted industry (no matter the sector). Some have survived the transition while others have barely kept their heads above water. The reason is actually straightforward: successful [...]

An Important International Call? You Don’t Want Your Employees to Say the Wrong Things

2019-06-18T10:02:24+07:00June 18th, 2019|Categories: English Conversation Jakarta|

Imagine this: there is a sudden call from another country. It is a potential partner who is inviting you to some future collaboration? You don’t want to see (and hear) your staff mumbling and struggling [...]

Customer Care Part 5: Delivering Customer Care through Writing

2021-03-26T14:53:49+07:00March 25th, 2019|Categories: People Development|

Writing a letter and/or e-mail is one of the ways to serve your customers. Although the purpose may differ (from sending out an invitation, making a follow up, replying to an enquiry, to requesting information), [...]

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