Let’s get started

  • Welcoming the audience

  • Introducing a topic
  • Dealing with nervousness
  • Using first names

  • Aplogizing for changing a meeting time

  • Getting emails right

  • General meeting vocabulary

Can we make a start now?

  • Saying hello and making introductions

  • Stating a meeting

  • Starting the objectives introduction
  • Making small talk
  • Writing formal and informal agendas
  • Chairing a meeting

Can I make a point here?

  • Reporting progress
  • Explaining cause and effect
  • Interrupting and dealing with interruptions
  • Interrupting politely

  • Asking for clarification

  • Giving your opinion

  • Video conferencing

Asking for comments and

Expressing strong and  tentative opinions

Agreeing and diagreeing


  • Disagreement and criticism in different cultures

  • Diplomatic language

  • Making positive suggestions

  • Resolving conflicts
  • Acronyms and abbreviations

  • To cc or not to cc?

It’s a deal

  • Responding to offers
  • Buying time
  • Taking a vote
  • Summarizing the results of a meeting
  • Reading agreement
  • Talking about possibilities
  • Controlling the timing of a meeting
  • Intercultural communication

So, I think we’re finished for today

  • Ending a meeting and thanking participants
  • Confirming decisions and action points
  • Follow-up emails
  • Saying goodbye
  • Talking about possibilities
  • Hedges (probably, I would say …)
  • Turn-Taking