We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy. Such situations can easily turn emotional and unproductive with long term effects on relationships.
Fortunately difficult people are well studied and psychologists have found a great deal on the origin of their behaviour and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.
The course is packed with exercises, relevant case studies and role plays that enables delegates to understand the methods better and practice them immediately after introduction. Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.
In this highly practical course you will learn:
What is the Ideal Strategy?
What is the best mental attitude when confronted with challenging people?
What is an ideal long term strategy?
Why self-examination is important and how best to do it?
How to deal with conflicts, physically and emotionally
What is “ironic processes of mental control” and how can it help in optimising the delivery of your demands?
How to commit to action and get optimum results next time you are challenged by a difficult person
What are the four responding styles, when to use them and where should you avoid using them?
How to avoid unpredictable reactions to your comments by observing and analysing the other person for specific signs
How to Engage in a Conversation
How to Deal with Confrontations
How to Deal with Reactive and Toxic Words
How to prevent a challenging conversation by choosing the right words
What are the toxic statements, phrases, gestures and attitudes that can significantly affect your conversation and relationship with the other person?
Course Duration: 1 day.
Course Level: Beginners & Intermediate