Introduction to E-mails
2 HOURS

  • The E-mail screen
  • E-mail structure
  • Subject lines

Questionnaire

Big Brother is watching…
and checking your emails

Formal and Informal E-mails
2 HOURS

  • Register
  • Formal and informal phrases

  • Abbreviations
  • Correct spelling

Emoticons

How important is accuracy in E-mails?

Enquiries
2 HOURS

  • Writing and replying to enquiries

  • The advantages and disadvantages of E-mail

  • Polite language
  • E-mail addresses & symbols

  • The danger of viruses

Requesting Action
2 HOURS

  • Writing to colleagues
  • Talking about deadlines and taking action
  • Common verb-noun phrases
  • Acronyms and abbreviations

  • To cc or not to cc?

Exchanging Information
2 HOURS

  • Informing and replying
  • Colloquial phrases and contractions

  • Quoting a previous E-mail
  • Being diplomatic
  • Domain names

  • Have you been spammed?

Making and Confirming
Arrangements
2 HOURS

  • Typical phrases for making arrangement
  • Prepositions of time

  • Saying “sorry”
  • Acronyms and abbreviations

  • To cc or not to cc?