The Customer Service English Training Program is a unique blend of customer service and communication training, which integrates the individual service standards of each client. It is specifically designed for customer service staff in the food and beverage industry who need service training and need to develop English language skills at the same time.
The general objectives of this program are to provide employees with the English language and service skills necessary to successfully provide effective service to guests from ‘entry to exit’.
Each unit of study the topic is broken down into achievable step by step ‘can do’ tasks/ learning objectives. These learning objectives are established from participant input and observations of the participants in the workplace. These ‘can do’ tasks allow the teacher to track individual progress and students to be motivated by their success from lesson to lesson.
The sequence and structure of the learning objectives and tasks are modified and updated in line with the service standard developments of each client.
Program Learning Objectives: