Writing a letter and/or e-mail is one of the ways to serve your customers. Although the purpose may differ (from

Customer care call is one of the most crucial moments by which your customers make their first impression of your

Improving a customer relationship doesn’t only happen during a face-to-face interaction. Keep the platforms of communication open to respond

Let’s define what constitutes a high level of customer satisfaction in today’s internet-embedded lifestyle. For example, what would be the

Customer complaints are usual and the way we deal with them is what matters the most. As customer service staffs,

There are hundreds of reasons to your “I can’t speak business English.” What are your reasons? Perhaps, language is

Can you remember the last time you found a great product? Slipped on the perfect shirt? Put on a

Employee training is often seen as the ‘heart of the success’ of your company. People think the HRD team simply

Having good knowledge of grammar isn’t enough for your English competency. You should aim to increase the collection of