Writing a letter and/or e-mail is one of the ways to serve your customers. Although the purpose may differ (from sending out an invitation, making a follow up, replying to an enquiry, to requesting information), [...]

Customer care call is one of the most crucial moments by which your customers make their first impression of your company. Approximately 24% of customers rated the call centres in UK as unsatisfactory. A well-handled [...]

Improving a customer relationship doesn’t only happen during a face-to-face interaction. Keep the platforms of communication open to respond to their enquiries and complaints quickly. One of the communication methods is through phone contact. [...]

Let’s define what constitutes a high level of customer satisfaction in today’s internet-embedded lifestyle. For example, what would be the best online shopping experience for customers? Good customer service focuses on improving customer convenience and [...]

Customer complaints are usual and the way we deal with them is what matters the most. As customer service staffs, we need to acknowledge that things can go wrong, customers will complain about our products [...]

There are hundreds of reasons to your “I can’t speak business English.” What are your reasons? Perhaps, language is not your talent. This foreign language still sounds very foreign to you.  You completely forgot [...]

Can you remember the last time you found a great product? Slipped on the perfect shirt? Put on a pair of sunglasses that made you look (and feel) amazing? Yes, a product that meets [...]

Employee training is often seen as the ‘heart of the success’ of your company. People think the HRD team simply provides as many development programs as possible. If that’s how you feel about training, you [...]

Having good knowledge of grammar isn’t enough for your English competency. You should aim to increase the collection of of words in your vocabulary so that it can complement your language skills. By the [...]