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Matthew Donohue

About Matthew Donohue

Matthew is the Director of Studies at English Today and has been teaching in Indonesia since 2001. He has managed to gather the most qualified and passionate teachers in Jakarta to work under the one English Today banner and counts companies such as Garuda Indonesia, Bank Mandiri and the Lippo Group as his valued clients. Whether you need iBT TOEFL preparation or specialised Business English modules such as English for Presentations or English for Customer Services skills, Matthew is sure to be able to help you.
I look forward to helping you achieve your English goals. Contact me on Facebook, Twitter, Linkedin, Google +

Customer Care Part 5: Delivering Customer Care through Writing

2021-03-26T14:53:49+07:00March 25th, 2019|Categories: People Development|

Writing a letter and/or e-mail is one of the ways to serve your customers. Although the purpose may differ (from sending out an invitation, making a follow up, replying to an enquiry, to requesting information), [...]

Customer Care Part 3: Dealing with Customers on the Phone

2021-02-08T15:22:02+07:00March 25th, 2019|Categories: People Development|

Improving a customer relationship doesn’t only happen during a face-to-face interaction. Keep the platforms of communication open to respond to their enquiries and complaints quickly. One of the communication methods is through phone contact. [...]

Customer Care Part 1: Introduction to Customer Care

2021-03-26T14:55:07+07:00March 25th, 2019|Categories: People Development|

Let’s define what constitutes a high level of customer satisfaction in today’s internet-embedded lifestyle. For example, what would be the best online shopping experience for customers? Good customer service focuses on improving customer convenience and [...]

Customer Care Part 2: Face-to-Face with Customers

2021-02-08T15:24:23+07:00March 25th, 2019|Categories: People Development, Uncategorized|

Direct interaction with your customers is one of the most important aspects of customer service. This is a great opportunity for your staffs to win your customers with an attractive presentation. Your customer service employees [...]

Customer Care Part 6: Dealing With Problems and Complaints

2021-02-08T15:25:28+07:00March 25th, 2019|Categories: People Development|

Customer complaints are usual and the way we deal with them is what matters the most. As customer service staffs, we need to acknowledge that things can go wrong, customers will complain about our products [...]

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