Forgetting Grammar Doesn’t Mean You Can’t Speak
If there is one piece of advice that you can take away from language training let it be this: confidence, confidence, and did I mention, confidence? Grammar is not the only foundation you need to [...]
Stop Learning Grammar. Start Speaking
At English Today, we push our clients to acquire skills outside the boundaries of traditional learning methods. Our courses highlight the importance of speaking and developing confidence while discussing possibilities and solutions that meet business [...]
Customer Care Part 5: Delivering Customer Care through Writing
Writing a letter and/or e-mail is one of the ways to serve your customers. Although the purpose may differ (from sending out an invitation, making a follow up, replying to an enquiry, to requesting information), [...]
Customer Care Part 4: Call Centre Success
Customer care call is one of the most crucial moments by which your customers make their first impression of your company. Approximately 24% of customers rated the call centres in UK as unsatisfactory. A well-handled [...]
Customer Care Part 3: Dealing with Customers on the Phone
Improving a customer relationship doesn’t only happen during a face-to-face interaction. Keep the platforms of communication open to respond to their enquiries and complaints quickly. One of the communication methods is through phone contact. [...]
Customer Care Part 1: Introduction to Customer Care
Let’s define what constitutes a high level of customer satisfaction in today’s internet-embedded lifestyle. For example, what would be the best online shopping experience for customers? Good customer service focuses on improving customer convenience and [...]
Customer Care Part 2: Face-to-Face with Customers
Direct interaction with your customers is one of the most important aspects of customer service. This is a great opportunity for your staffs to win your customers with an attractive presentation. Your customer service employees [...]
Customer Care Part 6: Dealing With Problems and Complaints
Customer complaints are usual and the way we deal with them is what matters the most. As customer service staffs, we need to acknowledge that things can go wrong, customers will complain about our products [...]
You Can Speak Business English
There are hundreds of reasons to your “I can’t speak business English.” What are your reasons? Perhaps, language is not your talent. This foreign language still sounds very foreign to you. You completely forgot [...]
Improve Your Business English
With today’s advanced technologies that rapidly drive innovation throughout industries across the world, it’s time for a more globalized workforce. Therefore, the international language of Business English is needed more than ever. It is highly [...]
