[fullwidth background_color=”” background_image=”” background_parallax=”none” parallax_speed=”0.3″ enable_mobile=”no” background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””]
Providing unsurpassed service to guests is the top priority of any customer focused organization as well as arming employees with the latest hospitality skills and methodologies.
Please read on to find details of Mind Plus hospitality programs, each program can be custom made and tailored to exactly suit the needs of your organization.
The Perfect Host-Essential soft skills for Customer Service Professionals
This highly interactive program explores the essence of customer service and examines customer service interractions from an new perspective. We use role plays to root out negative customer service traits and replace these with positive ones. We provide tools for softening confrontations, thinking outside of the box and enhancing the customer’s experience.
We also examine how our attitude and ‘way of being’ is crucial to the moment of truth that can make or break a company’s reputation.The goal of this training is to develop ‘The Perfect Host’ who can navigate through the customer service process with ease,innovation, distinction and class.
Program Details:
[/one_full][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Customer Service strategy[/li_item][li_item icon=””]Getting outside of the box[/li_item][li_item icon=””]Way of being and attitude[/li_item][li_item icon=””]Moment of truth[/li_item][li_item icon=””]Importance of you[/li_item][li_item icon=””]Soften approach[/li_item][li_item icon=””]Umbrella technique[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Individualism[/li_item][li_item icon=””]First and last impressions[/li_item][li_item icon=””]Non verbal language[/li_item][li_item icon=””]Asking questions[/li_item][li_item icon=””]Managing yourself[/li_item][li_item icon=””]Living core values[/li_item][li_item icon=””]Putting it all together[/li_item][/checklist][/one_half]
Duration: 4 x 90 minute sessions
Holistic Leadership Program
The Holistic Leadership program is a unique training program that encourages leaders to focus on themselves as individuals. This seminar covers a wide variety of interesting and challenging subjects and focuses on areas such as cultural diversity, awareness, reflection, creative thinking, corporate wellness, stress management, coaching, and positive affirmations.
Objective: To fully develop the technical and emotional skills of the company leadership through a workshop filled with activity that requires each leader to look inside themselves for answers to challenging questions. This workshop uses a great deal of experiential learning processes.
Course Contents:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]The leaders role as a trainers role[/li_item][li_item icon=””]Reflection and leadership[/li_item][li_item icon=””]Awareness[/li_item][li_item icon=””]Creative thinking[/li_item][li_item icon=””]Your state of wellness[/li_item][li_item icon=””]Hiring aces[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Disciplining and praising[/li_item][li_item icon=””]Levels of learning[/li_item][li_item icon=””]Motivating and leading[/li_item][li_item icon=””]Emotional Approach to leading[/li_item][li_item icon=””]Reflecting tasks[/li_item][li_item icon=””]Coaching[/li_item][/checklist][/one_half]
Participating Group: All leaders
Duration: 2 days
Modern Training Techniques
Bored of the outdated train the trainer techniques and courses?? Join us on this one day workshop as we examine the very latest cutting edge and modern training techniques. We will explore and use the most up to date technology and skills to maximize training time and ensuring your company has an ‘army’ of trainers who can deliver highly effective training in the ‘field’.
Objective: Maximise learning in the workplace by using cutting edge training techniques. To formulate a company action plan for training and train the trainer system
Course Contents:
[three_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Training-the old methods and the drawbacks[/li_item][li_item icon=””]Recent changes in training approaches[/li_item][li_item icon=””]Profiles and examination of highly effective trainers[/li_item][li_item icon=””]The latest techniques[/li_item][li_item icon=””]Hospitality training versus corporate training[/li_item][li_item icon=””]The role of the modern trainer in the workplace[/li_item][/checklist][/three_fifth][two_fifth last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Putting techniques into practice[/li_item][li_item icon=””]Exercise[/li_item][li_item icon=””]10 minute training sessions[/li_item][li_item icon=””]Developing a network of trainers[/li_item][li_item icon=””]Imagination[/li_item][/checklist][/two_fifth]
Participating Group: All employees
Duration: 1 day
Exceeding Expectations
Exceeding Expectations takes service training to the next level with a systematic approach to exceeding the expectations of today’s smarter, more demanding and mobile customers.
Exceeding expectations covers the 5 fundamentals and “how to’s” of delivering memorable customer service and exceeding customer expectations that will keep your customers coming back for more. It is 6 to 7 times more expensive to find and turn prospects into new customers than to retain an existing customer. You work hard to obtain customers; find out how to keep them
Objective: Master the fine art of customer service using a wide variety of body language, spoken language and creative processes. Learn how to use each one effectively at every stage of the guest cycle.
Course Contents:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Difficult situations[/li_item][li_item icon=””]Seating guests[/li_item][li_item icon=””]Accepting business cards[/li_item][li_item icon=””]Creative thinking[/li_item][li_item icon=””]First impressions[/li_item][li_item icon=””]Making introductions[/li_item][li_item icon=””]Etiquette and manners[/li_item][li_item icon=””]Greeting[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Offering service[/li_item][li_item icon=””]Serving and presenting[/li_item][li_item icon=””]Body language[/li_item][li_item icon=””]Telephone courtesies/etiquette[/li_item][li_item icon=””]Apologizing[/li_item][li_item icon=””]Saying Goodbye[/li_item][li_item icon=””]Internal guest service[/li_item][/checklist][/one_half]
Participating group: All customer service employees
Duration: 15 hours
Perfect Presentations
Practice and master the art of presentations. Perfect Presentations will guide participants with easy step by step checklists and proven practices for creating perfect presentations for sales proposals, events, trainings and general team meetings. This course will also look at the fear associated with public speaking and presenting and examine ways to counter this. We will also look at techniques for ‘grabbing’ the attention of the audience and keeping hold of their attention throughout the duration of the presentation.
Objectives: To enhance the presentation skills and public speaking skills of leaders and supervisors.
Course Contents:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Designing and Structuring a presentation[/li_item][li_item icon=””]Overcoming common pitfalls and mistakes[/li_item][li_item icon=””]Body Language[/li_item][li_item icon=””]How to calm nerves and boost confidence[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Using signposts, chunking, stresses and intonation to enhance presentation[/li_item][li_item icon=””]Using voice projection [/li_item][li_item icon=””]Appropriate use of and misuse of power point [/li_item][li_item icon=””]Using visual and auditory aids to enhance presentations[/li_item][/checklist][/one_half]
Participating Group: Leadership/Supervisors
Duration: 1 day
Suggestive Selling for Sales Professionals
Does your sales team up-sell when they need to; or do they only up-sell when they want to? Need help increasing revenues? Suggestive selling is a simple and effective approach to increasing sales from the beginning of the customer service process through to the point of sale and follow-up. During this course, we will look at critical issues such as overcoming objections, high gain questions, gaining trust and confidence of your customers and how to deliver short and powerful sales presentations that have maximum impact. Discover the gateway to achieve greater sales everyday.
Objective: To develop the necessary skills to be able effectively up sell products.
Course Contents:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]What is up selling, benefits of up selling[/li_item][li_item icon=””]Stages of selling[/li_item][li_item icon=””]Mechanics of selling[/li_item][li_item icon=””]Measuring sales success[/li_item][li_item icon=””]Planting the seed[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Suggestive Selling[/li_item][li_item icon=””]Recognizing positive and negative body language[/li_item][li_item icon=””]Knowing when to go for the close[/li_item][li_item icon=””]Short ,powerful and maximum impact sales presentations[/li_item][/checklist][/one_half]
Participating Group: All employees
Duration: 1 day
The Modern Butler
Butler training is a highly effective course that will arm your butlers with a wide variety of skills that will enable them to provide an all encompassing and surpassed level of service for your VIP guests.
This ten day workshop will cover subjects including:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Butler Training[/li_item][li_item icon=””]The essence of service[/li_item][li_item icon=””]First impressions[/li_item][li_item icon=””]Where do our guests come from[/li_item][li_item icon=””]Etiquette and manners[/li_item][li_item icon=””]Shaking hands[/li_item][li_item icon=””]Bowing and curtseying[/li_item][li_item icon=””]Methods of address[/li_item][li_item icon=””]Business cards[/li_item][li_item icon=””]Making introductions[/li_item][li_item icon=””]Seating Guests[/li_item][li_item icon=””]Beverages[/li_item][li_item icon=””]Personal Conduct[/li_item][li_item icon=””]Caviar[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Communication the basics[/li_item][li_item icon=””]Points and pitfalls in conversations[/li_item][li_item icon=””]Styles of tea[/li_item][li_item icon=””]Body language[/li_item][li_item icon=””]Coffee[/li_item][li_item icon=””]Telephone manners[/li_item][li_item icon=””]The Phonetic alphabet[/li_item][li_item icon=””]Checking guest satisfaction[/li_item][li_item icon=””]The art of the cigar[/li_item][li_item icon=””]Packing a suitcase[/li_item][li_item icon=””]Difficult situations[/li_item][li_item icon=””]Ironing[/li_item][li_item icon=””]How to enjoy champagne[/li_item][li_item icon=””]The orchestration of fine eating experiences[/li_item][/checklist][/one_half]
Asian Influence on Hospitality
Asian influence is a comprehensive service training that emphasizes the art of “Asian service” as expected by guests. With a focus on the guest cycle, recovering service and delivering internal guest service, this practical training will enable employees to to become fully aware of what guests expect This workshop takes the form of attitudinal training as we seek to root out negative attitudes and re-train and replace them throughout the course
Objective: For all employees to develop the correct ‘attitude’ towards their jobs and each other and to increase awareness of the Asian Hospitality values.
Course Contents:
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Introduction to Asian Hospitality[/li_item][li_item icon=””]Asian hospitality values[/li_item][li_item icon=””]Introduction to service[/li_item][li_item icon=””]Charting the way through the guest service cycle[/li_item][li_item icon=””]Encouraging our guests to experience[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Cultural awareness[/li_item][li_item icon=””]Putting it into practice[/li_item][li_item icon=””]The fine art of service recovery[/li_item][li_item icon=””]Internal guest service[/li_item][/checklist][/one_half]
Participating Group: All employees
Duration:5 hours
Interviewing Skills
Recruiting new employees is not easy or cheap. Make the recruitment process easier by ensuring all employees understand what to look for and how to recruit, leading to results that will add to your organizations’effectiveness. This training focuses on challenging perceptions through role-playing and case studies. A must for any employee involved in the recruitment process.
Objective:
- To improve interviewing skills
- To improve effectiveness of selection decisions
[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Introduction to Selection Interviewing[/li_item][li_item icon=””]Interviewing as the most widely used technique[/li_item][li_item icon=””]Overcoming Common Problems[/li_item][li_item icon=””]Expenses Involved[/li_item][li_item icon=””]Improving the Hiring Decision[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Steps of the interview[/li_item][li_item icon=””]Impartiality[/li_item][li_item icon=””]Hiring aces[/li_item][li_item icon=””]Recognising ‘red flags’[/li_item][li_item icon=””]Streamlining application forms[/li_item][/checklist][/one_half]
Participating Group: All supervisors or managers involved in the hiring process
Duration:5 hours
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