If you are looking for English Hospitality Training in Jakarta, then look no more. English Today Jakarta provide a specialised hospitality focused English course for restaurants located in Jakarta. Many of our trainers have a hospitality training background as well as English literature and linguistics and this makes them the perfect hospitality training choice.
This is a Progress Report for one of Jakarta’s leading restaurants that Fitri created, the reason that I have included this is to show the level of detail that English Today Jakarta provide when training hospitality staff. Throughout this report I have deleted the company’s name for confidentiality reasons and replaced it with Jakarta English Speaking Restaurant.
I designed the curriculum for this course with three main goals in mind; first, to facilitate confidence in speaking English; second, to increase basic grammar skills; and third, to introduce vocabulary and phrases (jargon) that is used in the restaurant industry. My first day teaching at Jakarta English Speaking Restaurant I was surprised at the wide range of English levels for the students in the class. Generally, this can be a challenging teaching situation; however, I was able to modify the curriculum to satisfy the needs of the class. I was told that this would be an on-going course; therefore, I designed an 80-hour curriculum, which will obtain optimal results in minimal time, while also allowing opportunity for continued study internally. To gain the full benefit of this class I highly recommend implementing part two.
We started with basic grammar and vocabulary in order to get everyone speaking English. Some students found this extremely easy, for others it was quite difficult. In this kind of situation, the quickest way to get everyone speaking English to the level of conversational confidence is to teach full sentences and phrases that will be used the most often. We combined role-plays with practical vocabulary and grammar exercises to reach our objectives of confidence, grammar skills, and familiarity with international restaurant vocabulary and jargon.
The second phase of this course focuses on the consolidation and refinement of knowledge gained during phase one. The current students would be split into two groups, A and B, with each group studying for one hour a day back to back (a few students should consider both A and B sessions). The A group, who are currently at an low elementary English level, would focus much more on grammar, pronunciation and basic English conversation in order to gain confidence and comprehension skills. Role-plays involving food safety, food preparation and other BOH matters will allow those in the A group to feel more professional when they speak to guests about these issues. Occasionally, students from the B group should come in a bit early to practice FOH role-plays together. If continued for one month this will bring them at least to a high elementary English level and ensure that they retain all of the knowledge they learned in phase one. Leaving students at a low elementary level leaves students at a risk of losing their progress overtime making the training ultimately ineffective.
The B group, who are currently at upper elementary to intermediate level, would learn more advanced grammar skills such as the passive voice and indirect speech, which are considered more polite, as well as other phrases and syntax that express warmth and care towards guests even in the most stressful of situations. More restaurant specific role-plays involving FOH issues will be utilized to ensure impeccable service in English (though BOH issues will also be addressed). This program will bring these students up to pre-intermediate and upper intermediate English levels.
In addition, the B group will be given detailed situation descriptions for role-plays and the jargon associated with them so that they may teach the A class what they learned as part of your internal training. At that point teachers from English Today could come anytime you feel you need new material or for English quality control between internal lessons.
In the Hospitality Industry, a certain level of linguistic finesse is required in order to increase sales, consumer confidence and trust as well as to gain status in an exceedingly competitive market. In this course, the Jakarta English Speaking Restaurant team has learned different skills according to their ability at the beginning.
The beginners have learned how to introduce themselves and others, how to explain the flavors and ingredients of menu items as well as the steps necessary in their preparation, and how to take an order. The intermediate students have learned how to use suggestive selling, increase guest’s trust, make small talk about various topics, and how to refine their pronunciation, not to mention grammatical accuracy. Everyone is much more confident. I am proud of the amount they have learned in such a short period. Nevertheless, language learning is an ongoing process.
To my knowledge, ? is due to open sometime mid-December. If the Jakarta English Speaking Restaurant team continues to consolidate their knowledge, they will most certainly be able to serve guests in a confident, congenial manner. Consolidation of a new language requires practice; as the restaurant may not be open for another month there may not be much opportunity for the staff to use the language they have worked so hard to learn. As they say, “If you don’t use it, you lose it.” Should the Jakarta English Speaking Restaurant team continue to study with English Today, they will not only be confident to speak, but do so in a way that sounds professional to Western foodie standards.
Overall, the Jakarta English Speaking Restaurant team has done an outstanding job of learning. It has been a delightful experience teaching them. Thank you!