Customer Care Part 3: Dealing with Customers on the Phone
About the Author: Matthew Donohue
Matthew is the Director of Studies at English Today and has been teaching in Indonesia since 2001. He has managed to gather the most qualified and passionate teachers in Jakarta to work under the one English Today banner and counts companies such as Garuda Indonesia, Bank Mandiri and the Lippo Group as his valued clients. Whether you need iBT TOEFL preparation or specialised Business English modules such as English for Presentations or English for Customer Services skills, Matthew is sure to be able to help you.