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The importance of Powerful product presentations, strong sales teams and high quality customer service cannot be under estimated along with motivated and passionate employees.

These things are crucial to the success of any financial or telecommunication organization. Our programs focus intensively in these areas. Please read on for more details.

Presenting to Win – Winning the confidence of your customers

Objective:

To develop a powerful presentation using passion, visual aids, target language and appropriate body language that will have maximum impact. Impress and ignite the curiosity of your banking customers

Course Contents:

[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Structuring your presentation[/li_item][li_item icon=””]Power Point, how to make it work for you, not against you[/li_item][li_item icon=””]Awareness of your audience[/li_item][li_item icon=””]Fear of presenting and overcoming it[/li_item][li_item icon=””]Grabbing the attention of your audience and keeping hold of it[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Creating rapport with your audience or customers[/li_item][li_item icon=””]Knowing your products[/li_item][li_item icon=””]Igniting your passion[/li_item][li_item icon=””]Role plays and demo[/li_item][li_item icon=””]Encouraging your customers to experience[/li_item][/checklist][/one_half]

Participating Group: Professionals who need to give presentations to clients
Duration: 1 day

Suggestive selling

Objective:

Enhance and polish your sales skills and learn how to encourage your customers to experience your products by using suggestive selling techniques. Learn how the experts achieve their successes and the secret techniques that they use.

Course Contents:

[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]The ABC’s of selling[/li_item][li_item icon=””]Objections, a good thing?[/li_item][li_item icon=””]Overcoming obstacles to achieving your goal[/li_item][li_item icon=””]High gain questions[/li_item][li_item icon=””]Boosting confidence, igniting your passion[/li_item][li_item icon=””]Body language and buying signals[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Creating rapport with your potential customers[/li_item][li_item icon=””]Suggestive selling techniques[/li_item][li_item icon=””]The experts-case studies[/li_item][li_item icon=””]Role plays and demo[/li_item][li_item icon=””]Practical workshop[/li_item][/checklist][/one_half]

Participating Group: All sales professionals
Duration: 2 days

Customer contact skills for call center teams

Objective:

To develop excellent call center teams with perfect customer service skills

Course Contents:

[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Greeting your customers[/li_item][li_item icon=””]Offering service[/li_item][li_item icon=””]Presenting products over the phone[/li_item][li_item icon=””]Suggestive selling over the phone[/li_item][li_item icon=””]Overcoming the fear of ‘cold calling’[/li_item][li_item icon=””]Thanking your customers[/li_item][li_item icon=””]Body language[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]How to keep yourself motivated[/li_item][li_item icon=””]Avoiding ‘burn out’[/li_item][li_item icon=””]Saying good bye to customers[/li_item][li_item icon=””]Creating rapport with customers[/li_item][li_item icon=””]Complaint handling and recoveries[/li_item][li_item icon=””]Telephone English for non-native English speakers[/li_item][li_item icon=””]Role plays and practice[/li_item][/checklist][/one_half]

Participating Group: All call center professionals
Duration: 2 days

Essential soft skills for Customer Service Professionals

This well rounded program explores the essence of customer service and looks at the heart of every customer service interraction. We provide tools for thinking outside of the box, softening confrontations and enhancing the customers experience. We also examine how attitude and way of being is crucial to the moment of truth that can make or break a company’s reputation.

Program Details:

[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Customer Service strategy[/li_item][li_item icon=””]Getting outside of the box[/li_item][li_item icon=””]Way of being and attitude[/li_item][li_item icon=””]Moment of truth[/li_item][li_item icon=””]Importance of you[/li_item][li_item icon=””]Soften approach[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Individualism[/li_item][li_item icon=””]First and last impressions[/li_item][li_item icon=””]Non verbal language[/li_item][li_item icon=””]Asking questions[/li_item][li_item icon=””]Managing yourself[/li_item][li_item icon=””]Taking care of yourself[/li_item][li_item icon=””]Putting it all together[/li_item][/checklist][/one_half]

Duration: 4 x 90 minute sessions

Influential Leadership

Objective:

To fully develop the technical and emotional skills of the company leadership through a workshop filled with activity that requires each leader to look inside themselves for answers to challenging questions. This workshop uses a great deal of experiential learning processes as well as hands on learning techniques.

Course Contents:

[one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Igniting your passion, igniting your team’s passion[/li_item][li_item icon=””]The leader’s role as a trainer’s role[/li_item][li_item icon=””]Leadership styles[/li_item][li_item icon=””]The Three ‘I’ Model[/li_item][li_item icon=””]Awareness[/li_item][li_item icon=””]Creative thinking[/li_item][li_item icon=””]Your state of wellness[/li_item][/checklist][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][li_item icon=””]Hiring aces[/li_item][li_item icon=””]Disciplining and praising[/li_item][li_item icon=””]Levels of learning[/li_item][li_item icon=””]Motivating and leading[/li_item][li_item icon=””]Leading teams[/li_item][li_item icon=””]Emotional Approach to leading[/li_item][li_item icon=””]Reflecting tasks[/li_item][li_item icon=””]Coaching[/li_item][/checklist][/one_half]

Participating Group: All leaders
Duration: 2 days

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